Providing your sales associates with the right training options lets them boost engagement with customers and enhance the reputation and public image of your stores.

Delivering an exceptional customer experience is one of the most effective ways to ensure repeat business and to build positive relationships.

Here are some of the most important reasons to provide advanced training opportunities for your sales associates.

Posted: 2/9/18

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The majority of shoppers still want to touch, feel, try on, and try out something before they buy it. That’s particularly true of PCs and other devices. People want to experience firsthand the capabilities of a device prior to purchase to ensure it will meet their needs. 

RXT works seamlessly with this process by guiding the sales rep and customer to the perfect device from start to finish. This goes a long way in alleviating apprehension while strengthening confidence levels of the customer and the sales rep.   

Posted: 5/9/16

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One key attribute of successful reps is the ability to empathize and connect with customers. After all, sales reps are potential customers too. They're just as excited about new devices, product modules, and ways of doing things. 

Today, customers expect to be approached as peers or even friends. When you encourage your sales reps to put themselves in prospective customers' shoes, you're really encouraging them to be genuine and acknowledge their common humanity. 

Posted: 1/26/16

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