Developing an in-depth understanding of your customer base can help your store achieve higher sales and increased profitability in the highly competitive world of consumer technologies. 

While it may not be possible to read the minds of your customers, their body language cues can provide you and your sales staff with valuable insights into their likely attitudes and thought processes regarding the products and services you provide. 

Posted: 1/6/17

The Holiday season is at full tilt with shoppers on the hunt for the latest tech devices. Sales associates are at full tilt dealing with multiple customers at once, asking them questions in order to recommend the right devices, and striving to reach the goals you’ve set for them during this period of time.

How about you? How are you faring? If you’re like most retail managers, this time of year in particular finds you being pulled—at full tilt— in a million different directions as you strive to keep your sales team motivated, your customers satisfied, and your corporate headquarters happy. 

Posted: 12/22/16

In recent years, another major shopping day during the Holiday season has emerged. Say hello to Super Saturday which is defined as the Saturday immediately preceding December 25. 

Super Saturday has become a focal point for many retailers as they look to capture more revenue by catering to last-minute shoppers who are in time crunches to find the perfect gifts.

This year presents a unique situation for Super Saturday as it falls on Christmas Eve. Because of this, some retailers are also preparing for Super Saturday shoppers on December 17.

Have you finalized your strategy for Super Saturday? Here are some tactics that can help you grab your fair share of traffic and sales of Super Saturday shoppers.

Posted: 12/12/16

The Holidays are here and it’s important to make the buying experience as easy as possible for your customers in order to have a successful season. Removing friction points during the shopping and buying processes is critical to ensure the best experience for each customer.

The right training is critical to help your sales associates present the most accurate information and the most immersive buying experience for shoppers in your store as they look to find the perfect gift. 

Posted: 12/6/16

Incorporating technology in your sales and marketing strategies helps streamline your processes, create better customer experiences, and provides insight into valuable data. However, your sales associates continue to be your most effective line of engagement and support for your customers.

This is particularly true during the Holiday shopping season which can be highly stressful and confusing for shoppers looking for the latest tech devices. 

Posted: 11/30/16

The Intel® Retail Edge Program recently wrapped up another wildly successful Score with Intel® Core™ competition. All of the 2016 winners have been rewarded, all of the winning schools have received their donations, and we are already working on next year’s competition. 

Our annual Score with Intel® Core competition is a vital component
of the Program and each year we are amazed at the gamesmanship of
competitors and their desire to come out on top. 

Posted: 11/15/16

The experts at the Consumer Technology Association* (CTA*) are forecasting growth of 3.8 percent for this year's Holiday season and a 3.1 percent boost in tech sales across the U.S.¹. 

Preparing your team to take advantage of these projections and to deliver the most effective customer service can help your store compete effectively in your local marketplace and with online merchants. 

Posted: 11/11/16

The holiday shopping season is almost upon us once again. With millions of dollars up for grabs in the tech field alone, retailers should keep a close eye on developing trends and hot products for this peak shopping period.

The right sales associate product training ensures the greatest profitability for your retail stores this holiday season. In fact, one study indicated 83% of respondents stated an exceptional salesperson gives retailers a big advantage².

Posted: 11/4/16

A friendly, courteous, and knowledgeable sales staff helps your stores attract and retain customers.

By focusing on the needs of your customers rather than marketing products as a priority, you are able to create an environment conducive to long-term loyalty and return business.

This results in higher traffic, increased sales, and an enhanced reputation in your local community. 

Posted: 10/26/16

One of the best ways to stand out from the crowd in the retail tech industry is to develop a sales team with the expertise and knowledge needed to provide accurate guidance to your customers. 

Your sales associates represent the front line of your organization and are often the sole point of contact that customers have with your store. By providing them with the right training and the motivation needed to go the extra mile for customers, you can create compelling reasons for customers to make the trip to shop in your store rather than shopping online.

Posted: 10/12/16