One of the best ways to stand out from the crowd in the retail tech industry is to develop a sales team with the expertise and knowledge needed to provide accurate guidance to your customers. 

Your sales associates represent the front line of your organization and are often the sole point of contact that customers have with your store. By providing them with the right training and the motivation needed to go the extra mile for customers, you can create compelling reasons for customers to make the trip to shop in your store rather than shopping online.

Posted: 10/12/16

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With the holiday buying season well underway, product knowledge is more important than ever. With the marked increase in the number of customers comes an increase in the number of questions about the products you offer. 

How is your team doing so far in answering these questions and meeting customer needs? If they need a deeper level of knowledge, provide them with access to information that will help them get through this busy time. It’s not too late for them to learn so they can be key contributors to holiday sales! 

Posted: 12/10/15

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