Not that long ago, there was much talk about the certain demise of brick-and-mortar retail. There is no denying that traditional retail has taken a hit; nevertheless, the majority of shoppers continue to prefer shopping in stores versus online.

The State of Brick & Mortar Retail Report from ServiceChannel details several factors that keep customers coming back for more and what makes them one-and-done shoppers to your store. 

Posted: 3/5/20

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